RKD Help for DUN.

On this page you should be able to sort out any problems related to Dial Up Networking. We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

Common error messages.

Screen shots from Dial Up Networking.

Hints and tips.

 

Common error messages.

Here is a list of common error messages you may get in DUN.

Error Code

Error Message

Course of action

629

The port was disconnected

Possible corrupt dial-up settings - Check settings in screen shots below

650

The remote machine is not responding

Possible corrupt dial-up settings - Check settings in screen shots below

678 There is no answer. Occurs if:  1)You are dialling the wrong number, 2)There is a problem at your ISP or in the telephone network, 3)Your modem is unable to handshake with remote modem before allotted time.  Check screen shot section below.

691

Access denied because user name and / or password was rejected or Access denied because username and/or password is invalid on the domain.

With all Windows versions - This error can occur if you use a bad username or password; remember in most instances the password is case-sensitive - you will not see the password, so if CAPS LOCK is not the way you expect it, you may have a problem with upper/lower-case.

691

The computer you are dialling in to cannot establish a Dial-Up Networking connection. Check your password, and then try again.

The Telephon.ini file is missing or damaged. Resolution create a new Telephon.ini file: 1) Rename the Telephon.ini file located in the \Windows folder to Telephon.old. 2) Restart the computer.

3) Double-click the Tapiini.exe file located in the \Windows\System folder. Note that the program runs very quickly. The Tapiini.exe file creates a new Telephon.ini file in the \Windows folder.

Your ISP uses a different file than the Rasapi32.dll file to verify the connection.

Or The Rasapi32.dll file is a different version than the Rasapi32.dll file that is included with Windows 98.

To verify that the current version of Rasapi32.dll is the file included in Windows, check that the value data in the Path value of the following registry key is Rasapi32.dll: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\Authentication\SMMFiles\PPP

745

An essential file is missing - Reinstall Dial Up Networking

Rasapi32.dll in C:\windows\system folder is damaged or missing. My computer, control panel, add/remove programs, windows set up tab, communications, click details, click dial up networking check box to clear it, click ok, click ok again, Restart computer, test. If still occurs need to extract raspi32.dll from windows installation CD.

0x800CCC0E

The connection to the server has failed. Account: 'Geocities', Server: 'smtp.freeserve.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

If you have Caller Line ID - Double left click My Computer, Double left click Dialup Networking, right click ISP connection, left click Properties clear Area Code box, type in Tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. REN values - remove phones on phone line. Make sure you donít have call waiting. Is the modem set to disconnect after a set time. Control Panel, Modems, Connection Is the modem phone line still plugged in. Click BACK and look at OE sections for more solutions to this.

0x800CCC14

Message: Your 'alt.internet.providers.uk.free' folder was not polled for its unread count. Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC14

0x800CCC13

Message: Your 'freeserve.help.windows.misc' folder was not polled for its unread count. Account: 'news.freeserve.net'

Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC13

Error: No connection to the Internet is currently available.

The Dial Up Networking connection has been lost or deleted. My Computer, Dial Up Networking, Make New Connection. Then check in My Computer, Control Panel, Internet Options, Connection Tab that Freeserve connection is set to use my default connection.

Rundll32 has performed and illegal operation (when double-clicking make new connection) & rnaapp.exe caused an invalid page fault in module kernel32.dll: These error messages can occur if you are running the retail version of Windows 95, and you install Dial-Up Networking using a Microsoft Windows 95 OEM Service Release 2 (OSR2) CD-ROM.

Remove the Dial Up Networking component from Control Panel-Add Remove Programs-Windows Startup- and deselecting Dial Up Networking, now reboot your machine and reinstall Dial Up Networking back onto your PC by following the same method as de-installation. A Windows 95 CD may be required for this procedure.

PAGE CANNOT BE DISPLAYED

1) Check TCP/IP stack: go to START, PROGRAMS, MSDOS PROMPT. At C:\windows type ping 127.0.0.1, press enter. If four replies come back go to step 2. If an error or REQUEST TIMED OUT comes back go to Start, Settings, Control Panel, Network. Click on TCP/IP, click on remove. Then click on ADD, double click on Protocol; select Microsoft then TCP/IP, Click on OK, OK again. Restart computer. 2) Reinstall Internet Explorer - go to START, SETTINGS, CONTROL PANEL, ADD/REMOVE PROGRAMS, select I.E. 4 or 5 then click ADD/REMOVE, then select REMOVE INTERNET EXPLORER AND ALL COMPONENTS or RESTORE PREVIOUS WINDOWS CONFIGURATION. Once computer restarts run the ISP disk again. If still fails go to > 3) reinstall Dial up Networking: Go to START, SETTINGS, CONTROL PANEL, ADD/REMOVE PROGRAMS, WINDOWS SETUP TAB, double click on COMMUNICATIONS, un tick DIAL UP NETWORKING, click OK then APPLY. Once driver information database has been built, double click on COMMUNICATIONS, put tick back in DIAL UP NETWORKING, click OK then Apply. Restart computer and retry. MAKE SURE WINDOWS CD IS AVAILABLE

You have been disconnected from the computer you have dialled into.

A. Incorrect Username or Password specified 1. Double-click on the Computer icon 2. Double-click on Dial-Up Networking 3. Double-click on the ISP connection icon 4. Click in the "Username" field and delete contents 5. Type in the "Username" - all lower case

7. Type in the "Password" - case sensitive 8. Click on Connect. If this fails:

B. Dial-Up Networking is corrupt 1. Double-click on the My Computer Icon 2. Double-click on Control Panel 3. Double-click on Add/Remove Programs 4. Click on the Windows Setup tab 5. Double click on communications

6. Remove tick from 'Dial Up Networking'

7. Click OK; click Apply and then OK 8. Click Start, then Shutdown (not Restart), then OK 9. Wait 15 seconds after shutdown, turn power on 10. Should be at 3. Repeat from here but replacing check in "Dial-Up Networking" 11. Check for necessary network components

C. Check number being dialled 1 Double-click on the My Computer icon 2. Double-click on Dial-Up Networking 3. Double-click on the ISP connection icon

D. Reinstall TCP/IP (Make sure Widows installation CD is available) 1. Double-click on the My Computer Icon 2. Double-click on Control Panel 3. Double on Network Icon 4. Click TCP/IP, Click on Remove, Click on Add, Click on Protocol, In the left-hand column choose Microsoft, in the right-hand column choose TCP/IP, click on OK. Ensure Primary network Logon is set to windows logon. Click OK. Files will be copied then restart PC.

E. Error correction not enabled 1. Double-click on the My Computer Icon 2. Double-click on Control Panel 3. Double-click on Modems 4. Left click on Properties

5. Left click on Connection

6. Left click on Advanced 7. Insert check mark against Use error control 8. Click on OK, Click on OK then on Close

F. Maximum speed of modem error 1. Double-click on the My Computer Icon 2. Double-click on Control Panel 3. Double-click on Modems 4. Left click on Properties 5. Check that maximum speed is set to no higher than 2X rated speed of modem and that connect only at this speed is not ticked.

G. Modem driver Incorrect modem driver being used - Speak to PC support.

Dial up networking cannot establish a compatible set of network protocols:

Follow screen shot section below. If fails update modem drivers.

Random Disconnections

Click BACK and look at 'Testing your modem'

The computer you're dialling into does not respond to a network request.

Check your server type setting in the properties of the connection - Follow the screen shot section below

The computer you're dialling into cannot establish a Dial-Up Networking connection. Check your password and then try again.

Check your Username and Password. Follow 'How to connect through Dial Up Networking' below.  Also try several dial up attempts, I.E let your modem try the five to ten times setup by default.  If you have checked the screenshot section get your ISP to check your account.

The line is busy. Try again later

Make sure you donít have call waiting. Double click My Computer, Double click Dial-Up networking, Double click ISP connectoid, click Dial Properties, remove check from "To disable call waiting dial". Make sure you are dialling correct number. Double click My Computer, Double click Dial-up networking, Double click ISP connectoid, check Phone Number. If still fails follow ' Reinstalling DUN' below

Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again.

Double click My Computer, Double click Dial-Up networking, Right click ISP connectoid, left click Properties, left click Server Types, Remove check from "Require encrypted password"

Connection to the server was reset.

Known problem with Windows NT. Upgrade to service pack 4 or greater.

You have been disconnected from the computer you have dialled. Double-click the connection to try again.

Double click My Computer, Double click Dial-Up networking, Right click ISP connectoid, left click Properties, left click Server Types, insert check in TCP / IP

Save Password Check Box Is Unavailable

1) When you start Windows 95/98, do not click Cancel in the logon dialog box. If you do not have a password, create a new one by typing it in the Password box, or create a null password by clicking OK. If you create a null password, you are no longer prompted to log on to Windows 95/98 when Windows starts. Creating a null password does not prevent other people from accessing your computer, but does allow you to save your password when you are using Dial-Up Networking or a shared network resource. NOTE: Creating a null password does not allow you to save your Dial-Up Networking password if you are using user profiles. Using user profiles prevents the Dial-Up Networking password from being saved. 2) Install the client for Microsoft Networks in Network properties and choose Windows Logon (See Network components). 3) Password cache file may be corrupt - rename <user>.pwl (<user> is the windows logon name) in the Windows folder and restart computer. 4) rna.pwl file corrupt (this is only available if DUN server is installed - rename and restart. 5) Password caching disabled as a result of running the system policy editor HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Network. If password caching disabled there will be a DisablePwdCacheing DWORD entry in the right hand side pane with a value of one change this to zero. 6) Registry entry for auto logon HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Network\RealModeNet delete a binary entry named auto logon. 7) Follow Reinstalling DUN below.

Dial-Up Connection box appears but the Password box is blank and the Remember my password check box is greyed out.

1) Click BACK and follow 'Network components' then restart PC. Enter user name and leave password box blank when prompted. 2) Dial-Up Networking may be corrupt - Follow 'Reinstalling DUN' below.

3) The password cache file may be corrupt - Start, find, files or folders, in named box type username.pwl (where username = your windows logon name). Rename this file and restart computer. 4) Password caching is disabled - Check registry KEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Network. If password caching is disabled there will be a DisablePwdCacheing DWORD entry on the right hand side of the screen with a value of 1 - amend this to 0 - close registry editor and restart machine.

Screen shots from Dial Up Networking.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens in your DUN with the ones here.

How to check your Dial Up Networking settings.

From the Windows desktop double click then you should see If you donít then you will need to reinstall DUN, to do this see REINSTALLING DUN. If you have this icon double click it and you should see:

  Everybody will have an icon for MAKE NEW CONNECTION, you may not have any others or you may have lots or only one other icon. If you only use one Internet Service Provider (ISP) then in total you should have two icons. If you have two ISP's then you should have three icons. If you have more icons than you should have then we suggest you delete them all and see HOW TO MAKE A NEW CONNECTION. To delete an icon click on it once so that it is blue (highlighted) then press the DEL or DELETE key on the KEYBOARD. If you have the correct number of icons then it will be easier to check the settings. Here is how to check the settings for a FREESERVE connection. Move the arrow (cursor) over the image and RIGHT CLICK it, a menu will drop down, click PROPERTIES then you will see:

  On here you need to check the telephone number is correct for your ISP. For FREESERVE the area code is 0845 and in the TELEPHONE NUMBER box you need 0796699 the COUNTRY CODE needs to be where your ISP is NOT where you are. Make sure USE AREA CODE AND DIALING PROPERTIES is ticked and your CORRECT modem is listed under CONNECT USING. If you are ex-directory or withhold your telephone number this WILL NOT work and you need to set you settings like this:

  To get your settings looking like this for Caller Line Identification CLID (ex-directory) users, first REMOVE the numbers from AREA CODE and TELEPHONE NUMBER. Leave the AREA CODE BLANK and for FREESERVE in the TELEPHONE NUMBER BOX type 1470,08450796699 . NORMAL users and CLID users you now need to click SERVER TYPES and you will see:

  On here you need to make sure ONLY TCP/IP is ticked. Now click TCP/IP SETTINGS and you will see:

  Make sure SERVER ASSIGNED IP ADDRESS and SERVER ASSIGNED NAME SERVER ADDRESSES have a dot next to them and USE DEFAULT GATEWAY ON REMOTE NETWORK has a tick. Now click OK and that will take you to the previous screen where you click OK again to return to the screen with the icons on called DIAL UP NETWORKING. Now follow this section below to see if it works.

How to connect through Dial Up Networking.

From the screen with the icons on called DIAL UP NETWORKING. From this screen double click the icon you have just looked at and you should see a screen similar to this:

  For your USERNAME you need to fist know your e-mail address as it is part of it. EXAMPLE if your E-MAIL address is john@smith.fsnet.co.uk your USERNAME would be smith.fsnet.co.uk ALL in SMALL letters. Only you know your PASSWORD. But it is CaSe SeNsItIvE for example if your password is MillenniumUK you CANT type millenniumuk or MILLENNIUMUK it has to be the same as when you chose it.  Note: You can only check the status of caps lock by checking the Caps lock Light on your keyboard, or taskbar (shown below with time 12:28).  Now click CONNECT you should see a screen like this:

 Hopefully then next to your clock you will see: A picture of two green computers. If you get this then you have solved your problem! If not then try making a new connection.

How to make a new connection.

If you have followed the steps above and it has not worked. On the screen called DIAL UP NETWORKING (below) click on an icon once so that it is blue (highlighted) then press the DEL or DELETE key on the KEYBOARD. Do this until you see:

  Double click MAKE NEW CONNECTION to get this: Type in the name as RKD-Freeserve and click NEXT >

  Make sure the AREA CODE is 0845 and type in 0796699 for TELEPHONE NUMBER. Make sure COUNTRY CODE is UNITED KINGDOM (44) and click NEXT and you will see:

  Now click FINISH and you will return to the screen where you clicked MAKE NEW CONNECTION (called DIAL UP NETWORKING). Now you MUST go to the top of this page and follow HOW TO CHECK YOUR DIAL UP NETWORKING SETTINGS. If it STILL fails after this follow REINSTALLING DUN below.

Reinstalling DUN.

From the windows desktop click on then and then , now you will see:

  Click on WINDOWS SETUP and you will see:

  On here you are looking for COMMUNICATIONS, click this once so it is like this:

  Now click DETAILS and you will see:

  On here you need to look for DIAL UP NETWORKING and HYPER TERMINAL. If they DONíT have a tick next to them put a tick in then click OK, then on the next screen click APPLY and then OK and RESTART your computer. If they ARE ticked REMOVE the ticks then click OK, on the next screen click APPLY and OK and RESTART you computer. Now follow the steps in this section again and put the ticks back then choose OK and APPLY and OK on the next screen and RESTART your computer again. Because you have reinstalled DUN you will now need to follow the section called HOW TO MAKE A NEW CONNECTION.

Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

If you have checked your Internet (IE4 or IE5) and e-mail (OE4 or OE5) settings on the previous page and DUN on here we suggest you look at TESTING YOU MODEM if you cant get a connection. Look at NETWORK COMPONENTS if you cant send e-mail but can get Internet pages or if you cant get on the Internet but can get e-mail. 

 

Got any suggestions or can't sort out the problem from here, first PLEASE check the related pages below then E-mail: Here giving as much information as possible.

 

Microsoft help site | Search results

 

Created: 22/06/00, updated frequently. All information on this page (including images) is © RKD Corporation 2000.