RKD - E-mail help

RKD Help for Outlook Express 6

On this page you should be able to sort out any problems or learn tips related to Outlook Express 6 on Windows xp. We have added some links to other pages at the bottom or you can E-mail our help team.

What this page covers.

Common error messages.

Screen shots from Outlook Express 6.

Hints and tips.

Common error messages.

Here is a list of common error messages you may get in Outlook Express 6.

Error Code	Error Message	Course of action
691	Access denied because user name and / or password was rejected or Access denied because username and/or password is invalid on the domain.	This error can occur if you use a bad username or password; remember in most instances the password is case-sensitive - you will not see the password, so check if CAPS LOCK is on etc.
0x80004005	An unknown error has occurred account pop.freeserve.net server pop.freeserve.net, Protocol: POP3 port 110 secure(SSL): No Socket Error: , Error Number 0x80004005	There is no proper fix available yet so if you get this please let us know how to sort it. You could try leaving it a day or so to see if your Internet Service Provider are having problems. You can follow the screen shots anyway to see if the error disappears.
0x8004015	Outlook Express could not be started. The application was unable to open the Outlook Express message store. Your computer may be out of memory or your disk full'.	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x80042108	Cannot receive mail	This is caused mainly by Norton. But could be any Anti virus or spyware program. Disable all security programs. You may need to reinstall them to fix this one.
0x800420c8	The message could not be opened from OUTBOX folder (Error 0x800420c8)	In OE go to Tools>Options>Send Tick Send messages immediately. If already ticked remove the tick, close OE, reopen and re-tick option. Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox).
0x800420cd	Cannot send message as one of recipients addresses rejected by the server	Check the email address being sent to (no additional dots or spaces). Send your self-an e-mail; if you receive it the recipients e-mail may have a problem. If fails follow screen saver section. Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox).
0x800420cd	Message number 7 could not be retrieved. Account: pop.freeserve.net' Server: 'pop.freeserve.net' Protocol: POP3 Server Response: 'Body nazis: Hard-core exercise and weightlifting', Port: 110 Secure(SSL): No Server Error: 0x800CCC90 Error Number: 0x800420CD	Message cannot be downloaded from server due to known bug in Outlook Express (any Non Microsoft email package will retrieve message) so delete email off server. To delete e-mail off server: MAKE SURE YOU HAVE A CONNECTION TO THE INTERNET then click START>RUN, and type in Telnet and press enter. Windows 9x users> Click on the Terminal Menu and select preferences, ensure that Local Echo has a tick next to it. Click on the CONNECT menu and select REMOTE SYSTEM. A box will appear, you need to make sure the HOST NAME is set to pop.freeserve.com, and the PORT is set to 110. Click on CONNECT. You should see a message at the top starting with '+OK'. If you can see this you are connected. Windows XP users> You now have a black command screen. Type in: o pop.freeserve.com 110 Press enter you should now see a ‘+OK’ response. If you can see this you are connected. Windows 9x and XP> You now need to identify yourself so that you can access your email, to do this type in the following: `user [YOUR USERNAME] E.G = user smith.fsnet.co.uk` Press enter you should now see a ‘+OK’ response. Now type: `pass [YOUR PASSWORD] E.G = pass 12345abcde` Press enter and you should now see a ‘+OK’ response. type: `List` And you will see a list of any emails currently stored on your account. The figure on the left is the email number, and the figure on the right is the size of the email, eg: 1 1234 2 5612 To delete an email type in: `Dele nX` <X is the number on the left of the list of e-mails Repeat the above procedure for all emails you wish to delete REMEMBER in order for these changes to become permanent you must finish your Telnet session by typing `quit` followed by enter. See also Microsoft knowledgebase article http://support.microsoft.com/default.aspx?scid=kb;en-us;303194&Product=oex
0x800c0131	The message could not be sent. There is not enough disk space unknown error occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error 0x800c0131	Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox).
0x800c0149	We don't have this error message!	Follow screen shot section.
0x800c012e	Outlook Express could not be started. It may not be installed correctly. Make sure that disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e)	Outlook Express .dbx mail files are set to read only. Click START>SEARCH>ALL FILES OR FOLDERS type in .dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, in the Look In, C drive, click search. Now right click each .dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the .dbx files should only have Archive checked.
0x800C013B	Message: An unknown error has occurred Server: 'smtp.freeserve.net' Protocol: POP3 Port: 0 Secure(SSL): No Error Number: 0x800C013B	Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox). If this fails follow Reinstalling Outlook Express below.
0x800ccc00	Load Sicily Failed	Follow screen shot section.
0x800ccc01	Invalid Cert CN	Follow screen shot section.
0x800ccc02	Invalid Cert Date	Follow screen shot section.
0x800ccc03	Already Connected	Disconnect from the internet and reconnect.
0x800ccc04	Conn	Follow screen shot section.
0x800ccc05	Not Connected	You are not connected Click back and go through the DUN section.
0x800ccc06	Conn Send	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Failing this follow the screen shot section.
0x800ccc07	Would Block	Follow screen shot section.
0x800ccc08	Invalid State	Follow screen shot section.
0x800ccc09	Conn Recv	Follow screen shot section.
0x800ccc10	Invalid Address	The server does not recognise the senders email address as being valid. Invalid email address in the mail profile. Tools, Accounts, Properties, General. Check email address is correct - whatever@something.freeserve.co.uk. Or follow How to check your general settings and mail setup section below.
0x800ccc11	Invalid Address List	The mailing list you are using is invalid. Try sending a test email to your self. Or recreate the mailing list.
0x800ccc12	Socket Read Error	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC13	A TCP/IP error occurred while trying to send data to the server. Subject: XXXX Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC13	Shut down any firewall and anti virus software. Delete your effected messages from your outbox and recreate. Follow screen shot section. If fails, go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC13	Message: Outlook Express could not download the requested message. It is likely that the message was removed or expired from the server. Subject: 'Re: how can I edit Io.sys?' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC13	Message had presumably been removed or had expired from server. Find out if you have Caller Line Identification or try this - CLID - Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties, options. Is the modem phone line still plugged in?
0x800CCC14	Message: Your 'alt.internet.providers.uk.free' folder was not polled for its unread count. Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Port: 119 Secure(SSL): No Error Number: 0x800CCC14	This is attempting to post to the wrong port number it should be 119. In OE, Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on ADVANCED TAB Change the Port Server Number for News (NNTP) to 119 Remove tick from Secure SSL Click on APPLY Click on OK Find out if you have Caller Line Identification or try this - CLID - Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties, options. Is the modem phone line still plugged in?
0x800CCC15	Unable to open windows socket A TCP / IP error occurred - your POP3 server has not responded	Click BACK and go through Network Components section.
0x800CCC16	Invalid Account	Follow screen shot section.
0x800CCC17	Message: Outlook Express could not post your message. Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '502 Authentication error ' Port: 119 Secure(SSL):No Server Error: 502 Error Number: 0x800CCC17	You may have cancelled the operation. Posted to newsgroup with log onto server ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK Downloading a newsgroup with log onto server ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK
0x800CCC18	Unable to log on to server using secure password authentication Components. Account: 'Account name', Server: 'Servername', Protocol: POP3, Server Response: '.' , Port 110, Secure (SSL): No, Error Number: 0x800CCC18 Message: Outlook Express could not post your message. Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '500 bad authinfo param' Port: 119 Secure(SSL): No Server Error: 500 Error Number: 0x800CCC18	In Outlook Express check Tools, Accounts, Mail, Properties, Servers - ensure log on using Secure Password Authentication and My Server requires Authentication not checked. Downloading a newsgroup with log onto server and secure password authentication ticked. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Highlight the news account named in account in error message Click on PROPERTIES Click on SERVERS TAB Remove the tick from log onto server. Click on APPLY Click on OK. Check your password. If this fails click BACK and follow Network components section.
0x800CCC19	Timeout	Check to see if you have McAfee or other anti virus or firewall software running. If you do try closing all programs including background apps. Hold down CTRL+ALT+DEL to get task manager, click processes. Un tick show processes from all users. Under User name ignore items that say SYSTEM, LOCAL SERVICE and NETWORK SERVICE. Under Image name ignore EXPLORER.EXE and TASKMAN.EXE. With anything else (e.g Image name:Realplay, User name:John) click the image name then click end process and YES. If this fails remove the McAfee or other security program. If it now works reinstall the program.
0x800CCC40	Winsock Wsasys Notready	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC41	Winsock Wsaver Notsupported	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC42	Winsock Wsaeproclim	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC43	Winsock Wsaefault	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC44	Winsock Failed Wsastartup	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC45	Winsock Wsaeinprogress	Go back and follow the DUN section. You may need to replace your winsock.dll and wsock32.dll files. To do this you need a Windows CD. Try> click START>SEARCH>ALL FILES OR FOLDERS type in the files (winsock.dll or wsock32.dll), press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE. Now do the search again looking in your CD for the files. You need to place them where you deleted the files from.
0x800CCC60	SMTP Response Error	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC61	SMTP Unknown Response Code	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC62	SMTP 500 Syntax Error	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC63	SMTP 501 Param Syntax	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC64	SMTP 502 Command Notimpl	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC65	SMTP 503 Command Seq	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC66	SMTP 504 Command Param Notimpl	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC67	SMTP 421 Not Available	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check screen shot section.
0x800CCC68	SMTP 450 Mailbox Busy	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC69	SMTP 550 Mailbox Not Found	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC78	The message could not be sent because the server rejected the sender's email address. The sender's email address was 'something@something.something'. Subject 'hnei', Account: 'Geocities', Server: 'mail.geocities.com', Protocol: SMTP, Server Response: '550 rejected: cannot route to sender <something@something.something>', Port: 25, Secure (SSL): No, Server Error: 550, Error Number: 0x800CCC78	The server does not recognise the senders email address as being valid. Invalid email address in the mail profile. Tools, Accounts, Properties, General. Check email address is correct - whatever@something.freeserve.co.uk. Or follow How to check your general settings and mail setup section below.
0x800CCC79	The message could not be sent because one of the recipients was rejected by the server. The rejected email address was 'XXX@XXX.XXX'. Subject 'some subject', Account: 'pop.freeserve.net', Server: smtp.freeserve.net', Protocol: SMTP, Server response: 550 Cannot route to <XXX@XXX.XXX>', Port 25, Secure(SSL): No, Server Error: 550, Error Number 0x800CCC79	Invalid recipients or senders email address - check the e-mail address you are sending to. Find out if you have Caller Line Identification or try this - CLID - Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties, options. Is the modem phone line still plugged in? Make sure you are not trying to send email while connected to another ISP Follow the screen shot section if it still wont work.
0x800CCC90	Message number 7 could not be retrieved. Account: pop.freeserve.net' Server: 'pop.freeserve.net' Protocol: POP3 Server Response: 'Body nazis: Hard-core exercise and weightlifting', Port: 110 Secure(SSL): No Server Error: 0x800CCC90 Error Number: 0x800420CD	Message cannot be downloaded from server due to known bug in Outlook express any Non Microsoft email package will retrieve message. See error 0x800420cd for solution.
0x800CCC90 0x800CCC92	Problem logging onto mail server - Your password was rejected - Err authorization failed	Click Tools, accounts, mail, properties, servers - check account name and password.
0x800CCC90 0x800CCC92	Err unable to fork	Occurs when there is a problem with mail servers - check with ISP or leave for a day or so
0x800CCC91	POP3 Invalid User Name	Check your user name and password details.
0x800CCC93	POP3 Parse Failure	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC94	POP3 Need Stat Stat	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check details by following screen shots section.
0x800CCC95	POP3 No Messages	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check details by following the screen shot section.
0x800CCC96	POP3 No Marked Messages	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check details by following the screen shot section.
0x800CCC97	POP3 POPID OUT OF RANGE	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check details by following the screen shot section.
0x800ccc0A	Incomplete	To delete e-mail off server: MAKE SURE YOU HAVE A CONNECTION TO THE INTERNET then click START>RUN, and type in Telnet and press enter. Windows XP users> You now have a black command screen. Type in: o pop.freeserve.com 110 Press enter you should now see a ‘+OK’ response. If you can see this you are connected. Windows 9x and XP> You now need to identify yourself so that you can access your email, to do this type in the following: `user [YOUR USERNAME] E.G = user smith.fsnet.co.uk` Press enter you should now see a ‘+OK’ response. Now type: `pass [YOUR PASSWORD] E.G = pass 12345abcde` Press enter and you should now see a ‘+OK’ response. type: `List` And you will see a list of any emails currently stored on your account. The figure on the left is the email number, and the figure on the right is the size of the email, eg: 1 1234 2 5612 To delete an email type in: `Dele nX` <X is the number on the left of the list of e-mails Repeat the above procedure for all emails you wish to delete REMEMBER in order for these changes to become permanent you must finish your Telnet session by typing `quit` followed by enter. See also Microsoft knowledgebase article http://support.microsoft.com/default.aspx?scid=kb;en-us;303194&Product=oexYour message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Try disabling your Firewall and Antivirus program. Failing all this contact your ISP.
0x800ccc0b	Busy	Follow screen shot section below. ISP could simply be busy.
0x800ccc0c	Not Init	Follow screen shot section below.
0x800CCC0D	The host ‘XXX.XXX.XXX could not be found. Please verify that you have entered the server name correctly. Account 'XXX', Server, 'XXX.XXX.XXX', Protocol: XXX,Port XXX, Secure(SSL): No Socket Error: 11001, Error Number: 0x800CCC0D	Follow the screen shot section below.
0x800CCC0E	The connection to the server has failed. Account: 'XXX.XXX.XXX', Server: 'XXX.XXX.XXX', Protocol: XXX, Port: XXX, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E	First follow the How to check your general settings and mail setup section below. Find out if you have Caller Line Identification or try this - CLID - Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties clear Area Code box, type in tel no box 1470,08450796699 (only if it's BT line) The line was dropped and connection lost while the user was either downloading or sending mail. Try unplugging other devices on your phone line. Check to make sure you don’t have call waiting. Is the modem set to disconnect after a set time? Click start, control panel, switch to classic view, network connections, right click Freeserve connection, left click Properties, options. Is the modem phone line still plugged in? Make sure you are not trying to send e-mail while connected to another ISP.
0x800CCC0F	Connection Dropped Your 'alt.internet.providers.uk.free’ folder was not polled for its unread count. Header download for the 'freeserve.help.windows.misc' folder did not complete.	Connection closed - Dial in again
0x800CCC1A	Secure Connection Failed unable to connect using SSL Header download for the 'freeserve.test' folder did not complete. Outlook Express could not post your message.	Tools, accounts, mail, properties, advanced - remove ticks from secure connections Or follow screen shot section.
0x800CCC6A	SMTP 451 ERROR PROCESSING	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Could be a problem with your ISP too.
0x800CCC6B	SMTP 551 USER NOT LOCAL	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Check details by following the screen shot section.
0x800CCC6C	SMTP 452 NO SYSTEM STORAGE	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express. Your mailbox could be full, try deleting some email.
0x800CCC6D	SMTP 552 STORAGE OVERFLOW	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC6E	SMTP 553 MAILBOX NAME SYNTAX	Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC6F	An unknown error has occurred. Account pop.freeserve.net, Server: smtp.freeserve.net, Protocol SMTP, Server Response: '250 HELP', Port 25, Secure (SSL): Yes, Server Error: 250, Error Number: 0x800CCC6F	You have attempted to send a e-mail whilst dialling up the wrong connection. Solution 1: If you have two ISP's installed, disconnect and connect with the other ISP then send you message again (I.E. Make sure you are connected the the internet using your Freeserve/Wanadoo connection). Solution 2: Send the e-mail using your other e-mail account. On the e-mail message box change the from address. Solution 3: Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC7A	SMTP NO SENDER	Check the address you are sending your email too. Check details by following the screen shot section.
0x800CCC7B	SMTP NO RECIPIENTS	Check the address you are sending your email too. Your message store is corrupt. To delete it: Click Start>search>all files and folders>In the all or part of the file name box type *.dbx , make sure look in says My computer. Click the arrows on more advanced options and tick: Search system folders, search hidden files and folders, search subfolders. Click search>click edit>select all>file>delete. Now reopen Outlook Express.
0x800CCC7D	The Server does not support a SSL connection, Account pop.freeserve.net, Server: smtp.freeserve.net, Protocol SMTP, Server Response: '250 HELP', Port 25, Secure (SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D	Click Tools, accounts, mail, properties, advanced - remove tick from secure SSL connection.
0x800CCCA0	NNTP RESPONSE ERROR	This is a problem with your News account. You will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCA1	NNTP NEWSGROUPS FAILED	This is a problem with your News account. You will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCA2	NNTP LIST FAILED LIST	This is a problem with your News account. You will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCA3	NNTP LISTGROUP FAILED	This is a problem with your News account. You will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCA4	NNTP GROUP FAILED	This is a problem with your News account. You will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCA5	NNTP GROUP NOTFOUND	The Newsgroup may no longer exist. Either remote the account or follow the How to check your newsgroup settings section.
0x800CCCA6	Outlook Express could not download the requested message. It is likely that the message was removed or expired from the server. Subject: 'Re: I want 0800 help' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '423 Bad article number' Port: 119 Secure(SSL): No Server Error: 423 Error Number: 0x800CCCA6	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCA7	NNTP HEAD FAILED	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCA8	NNTP BODY FAILED	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCA9	Subject: 'Sorry its another test' Account: 'news.freeserve.net' Server: 'news.freeserve.net' Protocol: NNTP Server Response: '441 437 Too old -- "Fri, 11 Jun 1999 22:52:17 +0100"' Port: 119 Secure(SSL): No Server Error: 441 Error Number: 0x800CCCA9	The problem is that the computers clock is incorrect on their computer. Double Click the Clock in the bottom right hand corner of the screen and correct the date and time. If the problem is the same then the article had been removed from the server
0x800CCCC2 0x800CCCC3 0x800CCCC4 0x800CCCC5 0x800CCCC6	RAS NOT INSTALLED RAS PROCS NOT FOUND RAS ERROR RAS INVALID CONNECTOID RAS GET DIAL PARAMS	Go Back and follow DUN section
0x800CCCD1	IMAP_LOGINFAILURE	Check your user name and password details.
0x800CCCD2 0x800CCCD3 0x800CCCD4	IMAP TAGGED NO RESPONSE IMAP BAD RESPONSE IMAP SVR SYNTAXERR	Sorry we don't have a fix for these yet! Please tell us if you fix these errors.
0x800CCCD5	IMAP NOT IMAPSERVER	The server name is incorrect, follow the screen shot section below.
0x800CCCD6 0x800CCCD7 0x800CCCD8 0x800CCCD9 0x800CCCE0	IMAP BUFFER OVERFLOW IMAP RECVR ERROR IMAP INCOMPLETE LINE IMAP CONNECTION REFUSED IMAP OUT OF AUTH METHODS	Sorry we don't have a fix for these yet! Please tell us if you fix these errors.
0x800CCCAA	NNTP NEXT FAILED	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCAB	NNTP DATE FAILED	The problem is that the computers clock is incorrect on their computer. Double Click the Clock in the bottom right hand corner of the screen and correct the date and time. If the problem is the same then the article had been removed from the server
0x800CCCAC	NNTP HEADERS FAILED	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCAD	NNTP XHDR FAILED	The article had been removed from the server. Click on TOOLS Click on ACCOUNTS Click on NEWS TAB Click on SERVERS TAB
0x800CCCAE	NNTP INVALID USERPASS	This is a problem with your News account. Check your user name and password. Or you will need to recreate the account by going in Tools>Accounts>News. Then add a new news account after removing the old one. Follow the How to check your newsgroup settings section.
0x800CCCDA 0x800CCCDB 0x800CCCDC 0x800CCCDD 0x800CCCDE 0x800CCCDF	IMAP UNRECOGNIZED RESP IMAP CHANGEDUID IMAP UIDORDER IMAP UNSOLICITED BYE IMAP IMPROPER SVRSTATE IMAP AUTH NOT POSSIBLE	Sorry we don't have a fix for these yet! Please tell us if you fix these errors.
Sent Items folder could not be opened check that you have sufficient disk space and systems resources		Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox). If this fails follow Reinstalling Outlook Express below.
MSIMN caused an invalid page fault in module Msoe.dll MSIMN caused an invalid page fault in module "unknown" MSIMN caused an invalid page fault in module Directdb.dll MSIMN caused an exception C0000006h in module Directdb.dll		Folders.dbx file could be missing, damaged or read only. Try> click START>SEARCH>ALL FILES OR FOLDERS type in folders.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Right click Folders.dbx, then click Rename. Type folders.old, and then click OK. Start Outlook Express. This creates a new Folders.dbx file automatically.
Outlook Express could not be started because Msoe.dll could not be initialised. Outlook Express may not be installed correctly.		Outlook Express .dbx mail files are set to read only. Try> click START>SEARCH>ALL FILES OR FOLDERS type in .dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Right click each .dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the .dbx files should only have Archive checked.
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. By clicking Details button, the following may be displayed: MSMIN caused an invalid page fault in module Msoe.dll at XXX address.		Outlook Express .dbx mail files are set to read only. Try> click START>SEARCH>ALL FILES OR FOLDERS type in .dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Right click each .dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the .dbx files should only have Archive checked.
When viewing the preview pane, either of following messages could be displayed: Folder could not be displayed. Outlook Express could not open this folder. Possible causes are: Low disk space. Low memory.		Outlook Express .dbx mail files are set to read only. Try> click START>SEARCH>ALL FILES OR FOLDERS type in .dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Right click each .dbx file, click Properties & clear the Read Only check box. Click Apply, then Close. Note the .dbx files should only have Archive checked.
Unable to get the Dial Up Networking information needed to dial <account name. > Please check the properties for this connection in the dial up Networking settings.		Click on Tools, Accounts, Mail, Properties. On the Connection tab, click the Dial Up Connection you want to use in the "Use the following Dial Up Connection Box." Click OK then close.
Message could not be sent - an error has occurred.		Try> click START>SEARCH>ALL FILES OR FOLDERS type in outbox.dbx, press More advanced options and tick search system folders, search hidden files and folders, search subfolders, click search. Now click EDIT>SELECT ALL, FILE>DELETE and restart your computer (Delete outbox) If this fails follow Reinstalling Outlook Express below.
Uninstalling Outlook Express 5 may prevent Outlook from functioning. Do you wish to continue?		O5 share some DLL's. Run your Outlook 5 CD, click Start, control panel, then Add/Remove Programs. Click Microsoft Outlook 97 (or 98), click Remove. (You may need CD or connect to internet). In the maintenance wizard, click Rerun Outlook Setup.
Outlook Express 6 does not prompt you for an identity.		In OE, click File, point to Identities, and then click Manage Identities. In the Start Up Using list, click Ask Me. Click Close. Quit OE, shut down and restart computer.
Outlook Express 6 opens connection dialog box at start-up		Click View, Layout, Click to clear the infopane check box, click OK. Quit and restart Outlook Express.
How to Remove the Infopane		Click View, layout, remove check from infopane. If fails follow Reinstalling Outlook Express below

Screen shots from Outlook Express 6.

To help you sort out any problems we have put in some screen shots. All you have to do is match the screens in your Outlook Express with the ones here.

How to check your general settings and mail setup.

From the Windows desktop open MICROSOFT OUTLOOK EXPRESS by clicking start>all programs>Outlook Express. This will open up the main screen:

Now lets look at e-mail setup for a FREESERVE account. Click TOOLS then ACCOUNTS and then MAIL you will now see:

If you have more than one mail account then you will see several lines in here, one should say MAIL (DEFAULT), this is your main account. What you can do is check your mail settings by clicking PROPERTIES but we believe it is easier to remove the account if you only have one. To REMOVE the account and create a FREESERVE mail account first click on the name under ACCOUNT (in this case called General) so that it turns blue (highlighted), now click REMOVE. Now click ADD and then MAIL and you will see:

On this screen you need to choose a NAME for your mail account, this can either be your name or a company name. Once done click NEXT to see:

Now you need to type in your E-MAIL ADDRESS. This must be all in small letters with no spaces. An example, your e-mail address may be Emma@Smith.Freeserve.co.UK you must type in emma@smith.freeserve.co.uk now click NEXT to see:

For a FREESERVE e-mail account the box that reads MY INCOMING MAIL SERVER IS A _____ SERVER must be set to POP3. In the INCOMING MAIL SERVER box type in pop.freeserve.com all in small letters. In the OUTGOING MAIL SERVER box type in smtp.freeserve.com all in small letters. Now click NEXT and you will see:

In the ACCOUNT NAME box you need to type in whatever follows the @ in your e-mail address all in small letters. If your e-mail address were emma@smith.freeserve.co.uk you would type in smith.freeserve.co.uk for the PASSWORD you must type in the SAME password that you use on the Internet. This must be the same as when you set it up. If your password was 123aBc you CANT type in 123abc it MUST be 123aBc now click NEXT:

Click FINISH and you will return to the screen where you started from (called Internet accounts). On this screen click PROPERTIES then CONNECTIONS and you will see:

First put a tick in ALWAYS CONNECT TO THIS ACCOUNT USING. In the white box make sure this reads the name of your FREESERVE connection. For example it may say FREESERVE, FREESERVE FOR * YOUR NAME * or if you followed the DUN section RKD2000. Now click ADVANCED and you will see:

To optimise your account on this screen OUTGOING MAIL should be 25 and INCOMING MAIL 110. Set the SERVER TIMEOUTS to LONG and put a tick in BREAK APART MESSAGES LARGER THAN _____ KB. Now click APPLY and OK. You will return to the screen where you started from (called Internet accounts). Click CLOSE then close OUTLOOK EXPRESS and restart your computer and that should be ok. If not you will need to reinstall Outlook Express so go to REINSTALLING OUTLOOK EXPRESS.

How to check your newsgroup settings.

From the main screen of Outlook Express click TOOLS then ACCOUNTS and NEWS. You will see a screen like this headed news:

If you have more than one news account then you will see several lines in here, one should say NEWS (DEFAULT), this is your main account. What you can do is check your news settings by clicking PROPERTIES but we believe it is easier to remove the account if you only have one. To REMOVE the account and create a FREESERVE news account first click on the name under ACCOUNT (in this case called General) so that it turns blue (highlighted), now click REMOVE. Now click ADD and then NEWS and you will see:

On this screen you need to choose a NAME for your news account, this can either be your name or a company name. Once done click NEXT to see:

In the box called NEWS SERVER type in news.freeserve.net all in small letters. Now click NEXT:

Click FINISH and you will return to the screen where you started from (called Internet accounts). On this screen click CLOSE then close OUTLOOK EXPRESS and restart your computer and that should be ok. If not you will need to reinstall Outlook Express so go to REINSTALLING OUTLOOK EXPRESS.

Reinstalling Outlook Express.

From the Windows desktop click, Start, control panel:

Click Add or Remove programs. You will then see a screen similar to this:

Click Add/Remove Windows components. To get:

Look for INTERNET EXPLORER and Outlook Express un-tick both, then click Next and you will see:

Click finish and restart your PC and repeat the process but put a tick next to INTERNET EXPLORER and OUTLOOK EXPRESS this time. This does not always work, so try one of these. Go online here and install all critical updates and service packs. If you have a Windows XP CD. Put it in your PC and click start, run and type sfc /scanow then click OK. A bar will slowly progress, restart your PC after this. Also try leaving your XP CD in your PC and restart tapping the space bar. You will then get three options. Press R, then enter when asked witch Windows XP to login and then type your XP administrator password pressing enter after. Now type chkdsk /r Restart your PC after. If this fails you need to reinstall your internet providers CD. If this fails consider reinstalling Windows XP.

Hints and Tips.

If you know you did not alter any settings on your PC many problems go away after restarting your PC.

On Windows XP there is a brilliant tool called system restore where you can go back in time. Try it! Click Start>All programs>Accessories>system tools>system restore. You get this:

Click Next:

On the Calendar, click a date that is in bold or stands out, On the right click a time. A system check point is a very good restore point. Click next:

Click Next and follow this. It will restart your PC and restore files back to as they were.

If you have e-mail that you cant receive send us a mail and we will help you use telnet to delete it.

If you know of any tips or problems with OE6 let us know.

Got any suggestions or can't sort out the problem from here, first PLEASE check the OE6 related pages below then E-mail: Here giving as much information as possible.

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